Effective Date: 06.05.2025
At Royal Ocean ("we", "us", or "our"), accessible from https://royalocean.es/, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
Information We Collect
We may collect and process the following information:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Booking Information: Details related to yacht charters, such as dates, preferences, and special requests.
- Payment Information: Credit card details and billing addresses, processed securely via third-party payment processors.
- Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies.
How We Use Your Information
The information collected is used for the following purposes:
- Service Provision: To process bookings and provide yacht charter services.
- Communication: To contact you regarding your bookings, respond to inquiries, and provide customer support.
- Marketing: To send promotional materials and updates, only if you have opted in to receive them.
- Improvement of Services: To analyze usage and improve our website and services.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given explicit consent for specific purposes.
- Contractual Necessity: To fulfill our contractual obligations in providing yacht charter services.
- Legal Obligations: To comply with legal and regulatory requirements.
- Legitimate Interests: To improve our services and ensure the security of our website.
Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that assist in delivering our services, such as payment processors and email service providers.
- Legal Authorities: When required by law or to protect our legal rights.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is entirely secure.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: To request copies of your personal data.
- Rectification: To request correction of inaccurate or incomplete data.
- Erasure: To request deletion of your personal data under certain conditions.
- Restriction: To request restriction of processing under certain conditions.
- Objection: To object to processing under certain conditions.
- Data Portability: To request transfer of your data to another organization or directly to you.
To exercise these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can set your browser to refuse cookies, but some features of our site may not function properly as a result.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: +34 672 85 62 62
- Address: Marina del Sur, Las Galletas, Tenerife
